Last updated 2026-02-01
We want every coach, parent, and athlete using Test LLC to feel confident in their purchase. This Refund & Cancellation Policy explains how cancellations, refunds, and disputed charges work.
Every new team gets 14 days of full access, free, with no payment method required. If you don't subscribe by the end of the trial, your account automatically downgrades to our Hobby tier (free forever, 1 athlete). No card, no charge, no surprises.
You may cancel a monthly subscription at any time. Cancellation takes effect at the end of the current billing period — you keep full access until then.
We do not issue prorated refunds for partial months on monthly plans, as the entire month has already been paid for and consumed in full.
If you cancel an annual subscription within 14 days of purchase and have not yet used the platform substantively (defined as importing > 25 athletes, logging > 10 meet results, or sending > 20 SMS), we will issue a full refund on request.
After day 14, annual subscriptions are non-refundable. You may cancel to prevent auto-renewal — your access continues through the end of the paid term.
SMS credit purchases are final and non-refundable once delivered to your account. Credits never expire, are not transferable between teams, and have no cash value outside the platform.
If a technical issue on our end caused credits not to be delivered or SMS messages not to send despite an available balance, contact support and we will credit you for any failed sends.
If our service experiences a material outage exceeding 24 consecutive hours within a billing period, you may request a prorated credit equal to the outage duration. Submit requests to support@trackclubhub.com within 30 days of the outage.
If you don't recognize a charge from Test LLC, please contact us first at support@trackclubhub.com. We typically resolve disputes the same business day. Issuing a chargeback without first contacting us may result in immediate account suspension while the dispute is pending.
Email support@trackclubhub.com with the subject line “Refund request — [Your Team Name]” and include the date of purchase plus a brief reason. We respond within 2 business days.
We may update this policy as our products evolve. Material changes will be announced via in-app notice or email at least seven (7) days before they take effect.
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